Shipping Policy
At Salt Sleep, we are committed to providing our customers with a seamless shopping experience, including FREE shipping on all orders!
Order Processing Times
- Orders are processed and dispatched within 1-3 business days after being placed.
- During peak seasons and holidays, processing times may extend to up to 7 business days.
- An order is considered dispatched once it is handed over to the shipping carrier and is in transit to your address.
Estimated Shipping Times
Delivery times vary based on your location. Below are the estimated timeframes after dispatch:
- United Kingdom: 7-10 working days
- United States: 10-15 working days
- Canada: 7-9 working days
- Australia: 10-15 working days
Please note that peak times, holidays, and customs clearance (for international shipments) may cause additional delays outside our control.
Order Changes & Accurate Shipping Details
- Ensure that your shipping details are accurate and complete at checkout. Incorrect or incomplete addresses may result in delays or order cancellations.
- If an error is detected, our support team will reach out via email within 3 business days for verification. Failure to respond may result in order cancellation.
- If you notice an error in your shipping details, contact us via the Contact Us page within 24 hours of placing your order. We will do our best to make changes, though adjustments cannot be guaranteed after this time.
Delayed Delivery
While we aim to dispatch all orders promptly, delays may occur due to factors beyond our control, such as:
- Severe weather conditions
- Transportation disruptions
- Courier delays
In such cases, we work closely with the courier to expedite delivery and keep you informed of your order's status.
Unforeseen issues, such as product availability, payment processing, or address verification, may also affect your order. We will notify you immediately if any delays arise.
Lost or Stolen Packages
If your package is lost or stolen:
- Contact us via the Contact Us page.
- File a claim with the courier company for assistance.
- We will support you in resolving the issue, including contacting the courier on your behalf.
While Salt Sleep is not liable for lost or stolen packages, we will do our best to help. In certain cases, we may offer a replacement.
Shipping Policy Changes
Salt Sleep reserves the right to update or modify this Shipping Policy at any time without prior notice. By purchasing and using our products, you agree to the terms of this policy, including any changes made.
We encourage you to review this policy periodically to stay informed about updates that may affect your order.
For questions or concerns, please contact us via the Contact Us page.